Associate Professor & Writing Coach, Jack Welch Management Institute & College of Business University of Phoenix, Phoenix, Arizona, USA
The goal of this research was to obtain feedback and perspectives from human resource experts regarding the applicability of a newly created performance evaluation document. Reviewed literature includes sources indicating the documentation for employee performance evaluations have not been revised in decades. No recent literature was found regarding updating performance evaluations. Through an exploratory case study, human resource experts helped discern the need to update performance evaluation documents, including the 11 most recognized organizational citizenship behaviors. Purposive and snowball participant selection comprised five qualifying human resources subject matter experts representing healthcare, business, retail, manufacturing, and education from various cities in the United States. Findings revealed the need for organizations to update performance evaluations from the current antiquated and generic documents that only measure basic job-task performance. The outcome was agreement that human resource leaders should update their performance evaluation document to Exhibit B. Results empirically confirmed human resource leaders would support an updated performance evaluation document, substantiating my argument that the newly created performance evaluation document would be beneficial to everyone by fully recognizing and measuring the value of all employee contributions in the workplace.
Keywords: Organizational Citizenship Behaviors, Job Performance Assessment, Human Resources, Performance Evaluations, Employee Retention.
JEL Classification: D23, J28, O15.
Cite as: Conzelmann, J.D. (2021). Exploring Updates to Performance Evaluation Terminology. Business Ethics and Leadership, 5(4), 6-16. https://doi.org/10.21272/bel.5(4).6-16.2021
This work is licensed under a Creative Commons Attribution 4.0 International License
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