Abstract

E-Banking is being grownup speedily in Bangladesh. The recent exceptional advancement in data technology and smartphones’ convenience has brought important changes in banks’ services in Bangladesh. Notably, banks are presently competitory to supply complete banking services via smartphones or through on-line platforms. Such digital banking services cut back long queues within the bank’s counter to withdraw cash/ to deposit cash to their accounts. However, very little is thought concerning security and customers’ feedback concerning such services, that is investigated during this paper. a lot of significantly, this paper tried to look at E-banking’s current standing, potential future opportunities, and challenges, notably in Bangladesh. To serve our functions, we have a tendency to interviewed one hundred fifty folks directly connected with such digital banking services, as well as bankers, users, and alternative people. Our study finds many barriers in E-banking service channels, as well as technological breakdown, infrastructural limitations, temporal arrangement problems, legal risks and name risks, etc. Our analysis conjointly finds that customers are not equally pleased with digital services, and that they demanded to scale back the extent of uncertainty related to digital banking services.

Keywords: E-banking, E-Commerce, Smartphone Penetration, Plastic Money, Bangladesh.

JEL Classification: G10, G21, K22.

Cite as: Alam, Md. J., Jesmin, J., Faruk, M., Nur-Al-Ahad, Md. (2021). Development of E-banking in Bangladesh: A Survey Study. Financial Markets, Institutions and Risks, 5(2), 42-51. https://doi.org/10.21272/fmir.5(2).42-51.2021

This work is licensed under a Creative Commons Attribution 4.0 International License

References

1. Ahsan, A. (2009). E-Commerce In Bangladesh. The Financial Express. [Link]
2. Abdullah, M., Mamun, A., & Haque, A. (2016). Article-Electronic Banking Products and Services Of Private Commercial Banks In Bangladesh-Present Status And Challenges. [Google Scholar]
3. Bangladesh Bank. (2019). Quarterly Review Report on Green Banking Activities of Banks & Financial Institutions and Green Refinance Activities of Bangladesh Bank, 11. [Link]
4. Bangladesh Bank. (2018). Quarterly Review Report on Green Banking Activities of Banks & Financial Institutions and Green Refinance Activities of Bangladesh Bank, 8. [Link]
5. Bangladesh Bank. (2017). Quarterly Review Report on Green Banking Activities of Banks & Financial Institutions and Green Refinance Activities of Bangladesh Bank, 8. [Link]
6. Hasan, A. H. M. S., Baten, A., Kamil, A. A., & Parveen, S. (2010). Adoption Of E-Banking in Bangladesh: An Exploratory Study. African journal of business management, 4. [Google Scholar]
7. Huda, F., & Chowdhury, T. A. (2017). The Prospect of E-Banking in Bangladesh: New Way to Make Banking Electronic. Asian Economic and Financial Review, 7(5), 509–518. [Link]
8. Mohiuddin, M. (2014). Trend And Development of E-Banking: A Study on Bangladesh. Iosr Journal of Business and Management, 16(5), 16-24. [Google Scholar]
9. Nupur, J. M. (2010). E-Banking And Customers’ Satisfaction In Bangladesh: An Analysis. International Review Of Business Research Papers, 6(4), 145–156. [Google Scholar]
10. Ozuru, H. N., Chikwe, J. E & Uduma, I. (2010). The Use of Traditional Payments and Electronic Payment Systems in Nigeria: A Discourse. Proceedings of the 11th Annual Conference, 11, 8–15. [Link]
11. Rahaman, M. (2016). Electronic Banking In Bangladesh : An Analysis Of Present Scenario , Prospects And Problems. International Journal of Commerce and Management Research, 2(9), 53–61. [Link]
12. Rahman, H., Uddin, M. N., & Siddiqui, S. A. (2012). Problems and Prospects of E-Banking In Bangladesh. 2(7), 1–6. [Link]
13. Rahman, M. M. (2009). E-Banking in Bangladesh : Some Policy Implications. 1–10. [Link]
14. Sarker, B., Sarker, B., Podder, P., & Robiul, M. (2020). Progression of Internet Banking System in Bangladesh and its Challenges. International Journal of Computer Applications, 177(29), 11–15. [Link]
15. Siddika, A., & Sarker, B. (2019). Customers’ Satisfaction With Internet Banking: Evidence From Bangladesh. 2(1). [Link]
16. Sohel, S. M., R, S. J., Islam, A., & Mahjabin, S. (2012). Problems and Prospects of Mobile Banking in Bangladesh, 1(1), 43–62. [Google Scholar]