Nova Southeastern University, Huizenga College of Business and Entrepreneurship, USA
New England Law, USA
Have you ever had multiple goals and aspirations at once? Psychologically, planning a written list and working through the plan is likely to lead to more productivity than simply dreaming about achievements. Professionals in many disciplines use written checklists to ensure productivity and safety in the workplace. For example, Dr. Atul Gawande’s checklists for the healthcare industry have improved healthcare outcomes for many patients by reducing errors and getting things done more efficiently. We can all use similar checklists as touchstones or reminders to increase our efficiency and engagement in pursuing our own goals and thus to improve our own personal outcomes through greater sensemaking and mindfulness. In this article, we undertake a literature review identifying and synthesizing key concepts from various areas of organizational and leadership theories to provide a broadly valuable basis for constructing a professional and personal development checklist. Professional communication is about representing yourself in the best sense of your character, image, and abilities through sensemaking, collaboration, storytelling, listening, and effective conflict management practices. Having a professional checklist works best when it is aligned with your true inner character as well as outward personality and social identity. Professional communication is about being sincere, principled, deliberate, meaningful, and authentic in all circumstances. The key is to balance your life’s important values-based priorities and be yourself, instead of acting as someone you are not. In other words, focus on the deontological view of ethical decision-making, as opposed to always leaning toward the teleological or consequentialism perspective. People often attribute their own moral or amoral decisions and behaviors to situational factors. The reality is that the human mind is a complex biological machine that is programmed and reprogrammed from the time of one’s conception until the day we die. The complexity of genetic and environmental factors, socialization under different circumstances, and lived experience across culture and opportunity mean people have varied capacities to make choices and attributions. As professionals, we all play the cards we are dealt and the more effectively and strategically we use these “cards,” the better will be the future outcomes. Human behavior is often influenced and driven by factors that we might not fully understand, but we must make the best use of what we do comprehend at any given time before the opportunity is gone. Science has proven that the use of an appropriate checklist for personal development can lead to productivity, professional career success, better work-life balance, and personal happiness.
Keywords: checklist, sensemaking, listening, storytelling, collaboration, attribution, mindfulness, and resume building.
JEL Classification: H51, I10.
Cite as: Mujtaba, B. G. & Meyer, C. (2022). Checklist for Professional Communication: A Path to a Healthy Personality, Reflective Mindfulness, and Self-Development Management. Health Economics and Management Review, 3(3), 99-108. https://doi.org/10.21272/hem.2022.3-10
This work is licensed under a Creative Commons Attribution 4.0 International License
- Balarezo, D. (2019). Why you should hire for skills, not talent? IDEA.TED.Com. Retrieved from [Link]
- Bernstein, J. (2015). 10 Days to a less Defiant Child: The Breakthrough Program for Overcoming Your Child’s Difficult Behavior. Da Capo Press: Boston.
- Boris, V. (2017). What Makes Storytelling So Effective for Learning? Harvard Business Publishing: Corporate Learning. Retrieved from [Link]
- Burnison, G. (2020). Land the job: I’ve been interviewing for 20 years—and these are the 3 best resume examples, based on experience level. CNBC: Make It. Retrieved from [Link]
- Cialdini, R. [influenceatwork] (2016a). What is Pre-Suasion? [Video]. YouTube. https://www.youtube.com/watch?v=o-Kqb6Xvzow
- Cialdini, R. [influenceatwork] (September 22, 2016b). The psychological trick behind getting people to say yes. [Video] YouTube. https://www.youtube.com/watch?v=HctZg2aOPMw
- Chen, K. K. (2012). Charismatizing the routine: Storytelling for meaning and agency in the Burning Man organization. Qualitative sociology, 35(3), 311-334. [Google Scholar] [CrossRef]
- Cooper, A. A., & Mujtaba, B.G. (2022). Assessment of Workplace Discrimination against Individuals with Autism Spectrum Disorder (ASD). SocioEconomic Challenges, 6(2), 19-28. [Google Scholar] [CrossRef]
- Crum, T. F., & Crum, T. (1998). The magic of conflict: Turning a life of work into a work of art. Simon and Schuster. [Google Scholar]
- Colantuono, S. (2013). Why you should hire for skills, not talent? TEDxBeaconStreet. Retrieved from [Link]
- Fisher, R., Ury, W. L., & Patton, B. (2011). Getting to yes: Negotiating agreement without giving in. Penguin.
- Gawande, A. [TED]. (Jan. 30, 2018). Want to get great at something? Get a coach. [Video] YouTube https://www.youtube.com/watch?v=oHDq1PcYkT4
- Gawande, A. (2011). The Checklist Manifesto: How to Get Things Right. Picado: US. Retrieved from [Link]
- Hartley, R. (September 2015). Why the best hire might not have the perfect resume? TED Institute. Retrieved from [Link]
- Jackson, A., & Harrington, R. (2016). A very unusual’ librarian donated his entire $4 million estate to his university upon his death — and it spent $1 million on a football scoreboard. The Insider Newsletter. Retrieved from [Link]
- Khan Academy Medicine (Jan 22, 2015). Attribution theory – Attribution error and culture. [Video] YouTube. https://www.youtube.com/watch?v=XYWFGJ2aYRU
- Meyer, C. (2015). Mitigation paradigms: What reduces criminal sentences, explanation or excuse? Florida Bar Journal, 89(8), 1-18. Retrieved from [Link]
- Morieux, Y. (Jan 23, 2014). As work gets more complex, 6 rules to simplify. [Video]. YouTube. https://www.youtube.com/watch?v=0MD4Ymjyc2I
- Mujtaba, B.G. (2022a). Workplace Management Lessons on Employee Recruitment Challenges, Furloughs, and Layoffs during the Covid-19 Pandemic. Journal of Human Resource and Sustainability Studies, 10(1), 13-29. DOI: 10.4236/jhrss.2022.101002
- Mujtaba, B. G. (2022b). Workforce Diversity Management: Inclusion and Equity Challenges, Competencies and Strategies (3rd edition). ILEAD Academy: Florida.
- Mujtaba, B. G. (2014). Managerial Skills and Practices for Global Leadership. ILEAD Academy: Florida.
- Nisbett, R. (2015). The mistake we all make… and the simple experiment that reveals it. The Guardian. Retrieved from [Link]
- Phomkamin, J., Pumpuang, C., Potijak, P., Sangngam, S., Ketprasit, I., and Mujtaba, B.G. (December 2021). Engagement Strategies for E-commerce Businesses in the Modern Online World. SocioEconomic Challenges, 5(4), 24-34. Link: https://doi.org/10.21272/sec.5(4).24-34.2021
- Salvador, T. (2013). The listening bias. TED Institute. Retrieved from [Link]
- Sand, J. (2012). Escape Fire: The Fight to Rescue American Healthcare. Net Impact. Retrieved from [Link]
- Slaughter, A.-M. [TED]. (June 2013). Can we all «have it all»? [Video]. YouTube. https://www.youtube.com/watch?v=tH5iEf9oxaI
- Smith, R. J., Cull, S., & Robinson, Z. (2011). A Failure of Mitigation. Hastings Law Review, 65, 1221.
- Ury, W. [TEDxTalks]. (2015). The power of listening. [Video]. YouTube. https://www.youtube.com/watch?v=saXfavo1OQo
- Weick, K. E. (1993). The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster. Administrative Science Quarterly, 38(4), 628-652. Retrieved from [Link]