University of Jeddah (Saudi Arabia)
Every corporate always tries to set up an information system to meet its specific needs. Not long ago, information was synonymous with power. Thus, holding it was often seen as a positive value. Today it must not only irrigate the company but also spread within it, intended for customers, suppliers, stakeholders and even shareholders. This paper summarizes the use of the management software that automates all company functions and integrates all functionalities that are necessary for its management and production. The main purpose of this article is to show a question on identifying corporate management to determine the potential impact of the information system and communication on the quality and the utility of the management of users’ satisfaction. The object of research is 214 companies with different activities related to the information system and communication. Thus, in recent years the business environment has not stopped experiencing changes and mutations at all levels as economic, sociological or technological. In turn, the paramount importance granted by firms to information technology and communication to be able to face increased competition and thus improve their competitive positioning. The research empirically confirms and theoretically proves many advantages of this study. Therefore, informational benefits help companies to manage resources better, improve decision-making and planning and better perform in the company departments. The ERP systems can provide information benefits to management using their centralized database and their ability to analyze data. The availability of immediate information and above all, on a national or even international basis, becomes more than necessary. The results of the research can be useful for strategic advantages like ERP systems, with their internal and external integration capabilities. Moreover, they will help organizations to achieve these strategic benefits.
Keywords: corporate, information technology, enterprise resource planning, communication, quality and utility.
JEL Classification: D12, J24, M13.
Cite as: Rouissi, C. (2020). User satisfaction and information system: case for an emerging country. Marketing and Management of Innovations, 3, 87-105. https://doi.org/10.21272/mmi.2020.3-07
This work is licensed under a Creative Commons Attribution 4.0 International License
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