Md Yusuf Hossein Khan, PhD Researcher in Tourism, University of Algarve, Portugal; Assistant Professor, College of Tourism and Hospitality Management, IUBAT ‒ International University of Business Agriculture and Technology, Dhaka, Bangladesh
Afzal Hossain, MBA Student, Department of Marketing, Comilla University, Comilla, Bangladesh
Information and Communications Technologies (ICT) has extensively altered the role of each player in the value-creation process on the tourism and hospitality market. Evidence designates that an effective application of information technology has turned out critical for the attractiveness and prosperity of tourism enterprises, since it has persuaded their ability to distinguish their offerings, as well as their manufacture and transport costs. The theory of ICT and its application has become so important for the Tourism and Hospitality Industries. Businesses are being encouraged to adopt the modern technologies and reap the benefits available from such developments. Tourism and Hospitality has had a developing history of ICT implementation, benefiting from advances in networks and the global reach of such connections.
This paper is to analyse the strategic and operational implementation of ICT and the establishment of eTourism as a field in Tourism and Hospitality alongside the effect of ICT application on the Tourism and Hospitality Industries in London. Using different kinds of literatures from research papers, articles, books this study highlights and scrutinises the significance of ICT and how these actions contribute towards Tourism and Hospitality sector. Tourism and Hospitality industries should be commended for its use of ICT and adoption of modern technologies such as social networks for engaging with customers. The application of ICT has been cleverly managed and implemented with very minimal cost, requiring little technical resource from the staff. This paper aims to create consciousness among the academicians, researchers, politicians, tourism businesses and government authorities the effectiveness of ICT application on the tourism and hospitality Industries in London. The paper is constrained in inside London and the consequence is attained based on the past studies. The investigation is entirely prepared based on literature in London. The study is conducted in ICT application only as independent variable. Therefore, there may be some other variables which may influence on tourism and hospitality industries in London.
Keywords: GDS, ICT, Internet marketing, SEO, tourism development, tourism and hospitality Industries.
JEL Classification: D8, Z32, Z39.
Cite as: Khan, M. Y. H., Hossain, A. (2018). The Effect Of Ict Application On The Tourism And Hospitality Industries In London. SocioEconomic Challenges, 4(2), 60-68. DOI: http://doi.org/10.21272/sec.2(4).60-68.2018
- Aldebert, B., Dang R.J., and Longhi, C. (2011). Innovation in the tourism industry: The case of Tourism. Tourism Management, 32(5), 1204-1213.
- Altin, M.M. and Uysal, M. (2011). Economic Sentiment Indicator as a demand determinant in tourism: A Case of Turkey. Blacksburg, VA: Virginia Polytechnic Institute and State University.
- Berné, C., García-González, M., García-Ucedac, M.E. & Múgica, J.M. (2015). The effect of ICT on relationship enhancement and performance in tourism channels. Tourism Management, 48 (June), 188–198.
- Buhalis, D., (1998). Enhancing the Competitiveness of Small and Medium-sized Tourism Enterprises. Electronic Markets, 6(1).
- Buhalis, D., and Licata, M. C. (2002). The future eTourism intermediaries. Tourism Management, 23(3), 207-220.
- Coopers, C., Fletchair, J. (2005). Tourism Principles and Practices. Pearson, UK.
- Cox, C., Burgess, S., Sellito, C., and Buultjens, J. (2009). The Role of User Generated Content in Tourists’ Travel Planning Behaviour. Journal of Hospitality Marketing and Management, 18(8), 743-764.
- Cunill, O.M. and Forteza, C.M. (2010). The franchise contract in hotel chains: a study of hotel chain growth and market concentrations. Tourism Economics, 16(3), 493-515.
- Gomis, Joan Miquel, and Francesc González-Reverté (2012). Amadeus: global distribution system’s new paradigm. eTourism Case Studies, 399.
- Gruescu, R., Nanu, R., and Pirvu, G. (2009). Information and Communications Technology and Internet Adoption Tourism. Bulletin UASVM Horticulture, 66(2), 407-413.
- Hudson, S., and Gilbert, D., (2006). The internet and small hospitality businesses: B&B marketing in Canada. Journal of Hospitality & Leisure Marketing, 14(1), 99-116.
- Jennifer, X. M, Dimitrios, B and Haiyan, S. (2003). Information Journal of Information Management. 23(6), 451-467.
- Kuttainen, C. and Lexhagen, M., (2012). Overcoming Barriers to Sme E-Commerce Adoption using Blended Learning: A Swedish Action Research Case Study. Information Technology & Tourism, 13(1), 13-26.
- Liu, M. (2012). Internet marketing campaign for railway hotel. Satakunta University of Applied Sciences.
- Main, H.C. (2002). The Expansion of Technology in Small and Medium Hospitality Enterprises with a Focus on Net Technology. Information Technology & Tourism, 4, 167-174.
- Marcussen, C. (1999). Internet Distribution of European Travel and Tourism Services. Research Centre of Bornholm, Denmark.
- Michalić, T., Praničević, D.G., Arnerić, J. (2015). The Changing Role of ICT Competitiveness: the case of the Slovenian hotel sector. Economic Research-Ekonomska Istraživanja, 28(1), 367-383.
- Mupfiga, 2015). Adoption of ICT in the Tourism and Hospitality Sector in Zimbabwe. The International Journal of Engineering and Science (IJES), 4(12), 72-78.
- Peppard, J. (1993). IT Strategies for Business. London: Pitman Publishing.
- Poon, A. (1993). Tourism, Technology and Competitive Strategies. Oxford: CAB International.
- Porter, M.E. (2001). Strategy and the Internet, Harvard Business Review, March.
- Scheidegger, E. (2006). Can the sate promote innovation in tourism? Should it? In: OECD (Ed.), Innovation and Growth in Tourism, pp. 11-16. Paris: OECD.
- Soteriades, M., Aivalis, C., and Varvaressos, S. (2004). E-Marketing and E-Commerce in the Tourism Industry: A Framework to Develop and Implement Business Initiatives. Tourism Today, 4, 1-18.
- Stiakakis, E., Georgiadis, Ch.K. (2011). Drivers of a Tourism e-business Srategy: The Impact of Information and Communication Technologies. Operational Research, 11(2), 149-169.
- Suomi, R., and Li, H. (2010). Internet Adoption in Tourism Industry in China. IFIP International Federation for Information Processing, 286(1).
- UNCTAD (2004). UNCTAD’S eTourism Initiative, Doc. TD (XI)/BP/6), 26 April. Retrieved October 11, 2018 from: http://www.unctad.org/en/docs/tdxipbd6_en.pdf.
- Werthner, H. and Klein, S. (1999). Information Technology and Tourism – A Challenging Relationship. New York: Springer.
- Wiig, A. (2003). Developing countries and the tourist industry in the internet age: The case of Namibia. Forum for Development Studies, 1, 49-87.
- WTO (2001). eBusiness for Tourism: Practical Guidelines for Destinations and Businesses. Madrid: World Tourism Organization.
- Zhou, Z., (2004). E-commerce and information technology in hospitality and tourism. New York: Delmar Publishing.